The Haddock Pledge & Certifications

The Haddock Pledge & Lifetime Warranty

If you are not 100% satisfied with the quality of your repair, we will do everything possible so you can drive home happy. Furthermore, Haddock will guarantee all your repairs for as long as you own your car. Download a copy of the complete Haddock Pledge.

Certifications

I-CAR Gold Class Certification
Logo for I-CAR Gold Class Certification

The I-CAR Gold Class Professionals designation is among the highest recognitions for training available to businesses in the collision repair inter-industry and is designed to help the collision industry meet its changing needs. Businesses who have earned this designation not only achieve a high level of training for each employee, but also maintain annual training to provide their customers with efficient, safe, and high-quality services. Read more about I-CAR here.

I-CAR MIG Welding Certification

We’ve taken the extraordinary step of certifying our welders with I-CAR as well. More than 30 employees have obtained the ICAR MIG Welding certification. Very few technicians pass this difficult testing regimen. If you’re considering another repair shop, please ask whether they are an I-CAR Gold Class facility and if their technicians have passed the MIG welding examination.

Logo for Volvo Volvo Certified Repair Facility

When you select Haddock Collision to repair your Volvo you can be assured that we will maintain Volvo’s high standard of excellence. Volvo has long been considered a leader when it comes to vehicle safety, and as a Volvo-certified facility we are committed to repairing your Volvo back to its pre-loss condition.

Volvo’s Certification process involves meeting a variety of program standards set by Volvo. These include an on-site review of various aspects of a body shop whether it is the workshop areas, the customer reception area, or management policies. Haddock Collision prides itself on the training our staff has completed regarding collision repairs specific to Volvo vehicles.

You can also be assured we will use only factory-supplied Volvo parts unless alternative parts are authorized by you.

Other certifications pending.
Photo of a mechanic repainting a car.

Did You Know?

Haddock Collision uses a state-of-the art computer system to precision match new paint to the exact color of your car. We guarantee your satisfaction!

I recommend Haddock Collision in Fuquay to anyone.

The level of customer service was outstanding. The team leader thoroughly explained the process to me and even connected me to the nationwide online e-mail alerts so I could check on the progress of the repairs. That was awesome. Read more »

Kim

Everyone that I spoke with was honest and friendly and willing to help.

I was in a car accident, and my insurance company referred me to Haddock to have the damage repaired and they did an EXCELLENT job...they kept me up to speed with everything and did a WONDERFUL job on the repairs. Read more »

Krista

Haddock Collision did an awesome job on my 1999 Nissan Frontier Truck.

Thank you so much for fixing my truck, I feel like I’m driving a brand new truck again and just wanted to let you know that he did an awesome job. Thanks again! Read more »

Maria

Things went perfectly at Haddock, including customer service.

Wanted you to know that things went perfectly at Haddock, including customer service! Haddock is the only place we take our cars for body shop work. Read more »

Angie

You guys get a 9.5 out of 10.

You guys are wonderful at what you do. Every time I have had an accident I have gone to Haddock for repairs and those guys never let me down. Read more »

Brandon

The whole team worked to return my Volvo C70 to excellent condition.

Please accept my highest recommendation for the care and attention taken with my car by the team at Haddock’s Collision Center, Fuquay Varina, NC. Read more »

Stephanie

I instantly felt my safety and well-being considered of utmost importance.

My experience with Haddock Auto Body was so pleasant I want to share it with you. My team leader kept me well informed during the entire process. My car now seems in perfect condition. I am recommending Haddock Auto Body to all my friends and neighbors. Read more »

Sally

I would insist that I use them in the future.

I called Haddock and they had me in the same day, kept the car and had the repairs done in one week. I was very pleased with the outcome. I would certainly recommend these guys and will insist that I use them in the future. Thanks! Read more »

David

You have a great partner in Haddock!

The contact at Haddock provided regular updates as to my car’s progress. When my truck was returned to me, I must say that it looked great. You have a great partner in Haddock! Read more »

Charles

Very pleased with the work done.

I wanted to take the time to say thanks for the service I received at Haddock Auto Body—Fuquay. I was very pleased with the work done and wanted to say thanks to the staff! Read more »

Quin

The experience that I had there was unbelievable.

I took my car to Haddock Collision on the advice of my insurance company...They were so kind to me, and kept me informed the entire time they had my car to let me know the status of the repairs, and they actually got through with it before they promised. Read more »

Suzette, Fuquay-Varina

Do you work with any insurance company?
Yes. We can fix your car, regardless of what insurance company covers you. We have relationships with all the major carriers and will handle all the details.
Can you match my car’s paint exactly?
Yes. Because even two green 2007 Honda Accords can have subtle differences, we don’t use “stock manufacturer colors.” We custom mix and match the paint for your vehicle.
Why do estimates differ?
Since all body shops charge the same for labor and parts, the difference is in how thorough the estimate is. We try to avoid surprises, but once we take a car apart, there may be additional damage not anticipated in the original quote.
Do I need more than one estimate?
No. However, if you already have another estimate, show it to us and we’ll explain how ours compares. If you like our estimate, it’s the only one you need.
Is your estimate 100% accurate?
We have given you a visual estimate. This means we have assessed your car’s damage to the best of our ability based on what we can see—and based on what we suspect. Once we take your car apart, there may be additional damage. If there is, we’ll quote it and—with your permission—repair it.
What if someone else gives me a lower estimate?
Chances are, it’s not as thorough. We don’t try to hide any damage from you—no one likes surprises. Compare theirs to ours, and you’re likely to see more items on a Haddock estimate. That only means we’re being honest with you up front about the extent of the damage. Bring any estimate to Haddock and we’ll explain the difference.
What if I don’t know who’s paying for my repair?
Chances are, it’s not you. We have relationships with all the major insurance companies and will handle all the details. And if the responsible party wants to pay directly, it’s even more important that you get the most thorough estimate possible.
Who picks the parts?
You want the best quality repair, and so do we. However, insurance companies differ on their policies regarding original parts—no matter who is repairing your car. In the end, the choice is yours. We can discuss all your options with you in detail and offer guidance.
Can you repair any kind of car?
Absolutely. Haddock’s technicians are intimately familiar with all foreign and domestic cars. That means you don’t need to take your import to a “certified” repair shop for your particular brand.
Do I have to get an estimate before authorizing work?
Not at all. Feel free to simply drop your car off or have it towed to your nearest Haddock location.
What will the accident do to my insurance rates?
That is a question for your insurance agent.
How long will my repair take?
Haddock Collision turns repairs around 40% faster than the industry average. We will get to your car as quickly as possible, even transferring it to another location to expedite your repair if necessary. We can give you an actual delivery date when you bring your car in. If you have a special need, let us know so we can prioritize your car accordingly.
Do you use “Bondo?”
No.
I just have a small scratch on one fender—do you do repairs like that?
For extremely small jobs, a dent-and-paint shop will probably give you a more competitive price.
Do I have to pay up front?
No, you pay when your repairs are complete and you are completely satisfied. If you have a check from your insurance company, you can sign it over to us.
Do you guarantee your work?
The Haddock Pledge guarantees your satisfaction and the repair and paint work for as long as you own the vehicle.
If I don’t need a rental car, can you give me a ride home?
Sure.
Read Morefrequently asked questions »